What AIMS Can Do
Increase the average transaction value by 30%
Discover customer needs through communication reports and identify growth opportunities.
Increase sales conversion rates by 20%
Receive detailed analysis for each manager, with suggestions for improvement and ways to boost sales.
Increase customer satisfaction by 35%
Understand customers’ emotional responses, requests, and wishes to improve service quality.
What is communication quality
control
AIMS is a service that analyzes calls, emails, chats, and video meetings of managers, checking them for script compliance, emotional tone, and communication style.
This enables deep understanding of customer interactions, identification of their needs, monitoring employee performance, and making prompt management decisions.
Plan deals and communications
AIMS consolidates, analyzes, and tracks all communications for each deal. Everything you need to convert a lead into a client is now at your fingertips.
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Receive ready-made recommendations
Increase your chances of closing deals by receiving personalized recommendations for working with leads, based on analysis of their reactions, desires, and previous communications.
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View analytics on company performance
AIMS generates weekly and daily dashboards for lead management, sales plan forecasts, manager performance, CRM management, and much more
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Advantages of AIMS
Live employee
10 calls per day, 15 minutes each - processing time:
300 minutes per day
Assessment is subjective and must be double-checked
VS
AIMS
10 calls per day, 15 minutes each - processing time:
10 minutes per day
AIMS is 30 times faster
Manager’s processing time cost
$200 per day
With a salary of $4000 per month
AIMS “working time” cost for analysis
$4 per day
AIMS is 10 times cheaper
Listens to ONLY calls, and selectively
(usually 10%)
Shows a partial picture of manager performance
Assesses subjectively
Checklist report based on selected data
Analyzes ALL communications
Provides a complete overview of manager and supervisor performance
Assesses objectively and impartially
In-depth analytics on 50 metrics and management recommendations...
Replaces an entire analytics team
How AIMS works
1. Records communications
The service consolidates information about all dialogues and deals, creating dashboards with key data. No more listening to conversations or reading chats: find the data you need in just a few clicks.
2. Analyzes communications
Artificial intelligence automatically transcribes and classifies dialogues, enabling assessment of employee performance and customer satisfaction.
3. Generates analytical data
Visually clear evaluation of each employee or the entire department. Nothing remains hidden: identify underperforming employees and mistakes using convenient and intuitive dashboards.
4. Offers solutions
The system highlights critical processes: risks of losing deals or missing targets, declining manager productivity, employee turnover, or negative customer reactions. Draw conclusions and make management decisions with AIMS recommendations.
And it
also recommends training materials
for managers based on their mistakes
AIMS Capabilities.The Power of AI
Integration with CRM and IP telephony
Great capabilities come with strong confidentiality.
AIMS is designed to protect your privacy at every stage. The system can be deployed on the client company's local servers. We use the most advanced data encryption methods.
Thanks to revolutionary cloud technologies, AIMS can use larger server models to handle more complex requests, while ensuring your data privacy.
AI where it’s needed most
AIMS is ready to help you work with your leads and clients, suggest marketing activities, and provide expert advice just like a real professional.
Full transcription of work video meetings, summary, and productivity assessment. AIMS will remind you of decisions made and those responsible for them.
Get performance evaluations for each manager and the entire department, with detailed justification. AIMS will suggest necessary management decisions.
Examples of AIMS
Implementation in Business
Psychology University
by 28%
sales increased
Before implementing the service, call quality control was handled by a team of nine specialists.
They were able to listen to only every tenth call. After implementing the service, the company gained the ability to monitor every call.
Managers receive daily recommendations to improve their skills. The company obtains reports on customer needs and objections.
Beverage Retail
by 19%
sales increased
The company experienced regular customer churn, and sales remained flat. Changing the head of sales did not bring results.
AIMS revealed that customers were unhappy with logistics — they asked for regular-sized (16.9 oz) water bottles, but were being given large (33.8 oz) ones instead
It was also revealed that some managers were pretending to work part of the time. The sales manager gained a clear understanding of how each manager sells and what mistakes they make.
Manufacturing Company
by 16%
reduced the payroll fund
The company’s sales were based on cold calls, which led to high staff turnover and poor communication quality with clients.
AIMS reduced staff turnover by providing personalized training recommendations for new managers, who adapted faster.
The human quality control team was cut by 50%, while the monitoring quality of the sales department improved. Cold call effectiveness also went up.
Construction Company
by 16%
sales conversion increased
Managers started working more efficiently once they learned that every call would be recorded and evaluated
At the end of each day, they also began receiving feedback on their mistakes along with recommendations for improvement, which helped them noticeably boost their sales skills within a month.
AIMS identified customer needs and objections, enabling us to improve service quality and gather statistics on layout requirements.
Университет Психологии
На 28%
увеличились продажи
Контроль качества звонков до внедрения сервиса осуществлял штат специалистов из девяти человек.
Удавалось прослушивать только каждый десятый разговор. После внедрения сервиса компания имеет возможность контроля каждого звонка.
Менеджеры ежедневно получают рекомендации по улучшению своих навыков. Компания получает отчеты о потребностях клиентов и возражениях.
Университет Психологии
На 28%
увеличились продажи
Контроль качества звонков до внедрения сервиса осуществлял штат специалистов из девяти человек.
Удавалось прослушивать только каждый десятый разговор. После внедрения сервиса компания имеет возможность контроля каждого звонка.
Менеджеры ежедневно получают рекомендации по улучшению своих навыков. Компания получает отчеты о потребностях клиентов и возражениях.
Розничная продажа напитков
На 19%
увеличились продажи
В компании был регулярный отток клиентов, а продажи стояли на одном уровне. Смена РОПа не принесла результат.
Благодаря AIMS выяснили: клиенты недовольны логистикой и у них есть потребность в бутылках воды объемом 0,5 л, а менеджеры заменяли их на литровые.
Также выявили, что ряд менеджеров часть времени имитировали работу. РОП стал четко понимать, кто из менеджеров как продает и в чем ошибки.
Розничная продажа напитков
На 19%
увеличились продажи
В компании был регулярный отток клиентов, а продажи стояли на одном уровне. Смена РОПа не принесла результат.
Благодаря AIMS выяснили: клиенты недовольны логистикой и у них есть потребность в бутылках воды объемом 0,5 л, а менеджеры заменяли их на литровые.
Также выявили, что ряд менеджеров часть времени имитировали работу. РОП стал четко понимать, кто из менеджеров как продает и в чем ошибки.
Производственная компания
На 16%
сократили ФОТ
Продажи компании строились на холодных звонках, из-за чего была текучка кадров и низкое качество коммуникации с клиентом.
AIMS cнизил текучку кадров за счет персональных рекомендаций обучения новых менеджеров, которые стали быстрее проходить адаптацию.
Отдел контроля качества из живых людей был сокращен на 50%, при увеличении качества контроля работы ОП. Выросло качество холодных звонков.
Производственная компания
На 16%
сократили ФОТ
Продажи компании строились на холодных звонках, из-за чего была текучка кадров и низкое качество коммуникации с клиентом.
AIMS cнизил текучку кадров за счет персональных рекомендаций обучения новых менеджеров, которые стали быстрее проходить адаптацию.
Отдел контроля качества из живых людей был сокращен на 50%, при увеличении качества контроля работы ОП. Выросло качество холодных звонков.
Строительная компания
На 16%
увеличилась конверсия продаж
Менеджеры стали работать эффективнее, узнав, что будет прослушиваться и оцениваться каждый разговор.
Также менеджеры в конце дня стали получать разбор ошибок и рекомендации по их исправлению, благодаря чему за месяц подтянули навыки продаж.
AIMS выявил потребности и возражения клиентов, что позволило улучшить сервис и собрать статистику по требованиям к планировкам.
Розничная продажа напитков
На 16%
рост конверсии продаж
Менеджеры стали работать эффективнее, узнав, что будет прослушиваться и оцениваться каждый разговор.
Также менеджеры в конце дня стали получать разбор ошибок и рекомендации по их исправлению, благодаря чему за месяц подтянули навыки продаж.
AIMS выявил потребности и возражения клиентов, что позволило улучшить сервис и собрать статистику по требованиям к планировкам.
We strive to exceed the highest standards
and deliver real value to our clients.
AIMS Professionals
Ivan Tsukanov
Co-founder of AIMS, 17 years in large business automation, ERP implementation, specialization in Stanford Deep Machine Learning, SaaS projects based on deep machine learning
David Gvana
Co-founder of AIMS, 15 years in marketing, 50+ launched Ed-Tech projects
Ilya Pronin
CTO, co-founder of a SaaS project with several thousand active users
Zhang Wei
Product Manager, specializing in innovative solution development, product strategy definition, and user experience optimization
Alice Voodson
Prompt Engineer, specializing in AI-based solutions, digital product development and management
Alex Carlson
Lead web and backend developer, skilled in PHP, Laravel, PostgreSQL, Docker, Linux, etc., specializing in server infrastructure setup
FAQ
WHY DO I NEED DEEP ANALYTICS? CRM already has all the necessary reports
CRMs are designed to collect data but do not automate key stages of customer and sales interactions. AIMS processes leads in real-time without waiting for manual actions from managers and uses multichannel communications.
CRM records communications but does not improve them. AIMS analyzes dialogues, monitors interaction quality, and provides recommendations for improvement.
CRMs collect data but do not offer advanced analytics and forecasting. AIMS provides predictive analytics that helps anticipate customer behavior, assesses the likelihood of successful deal closure, and determines when and how best to contact the custome
Unlike CRM, which records the past, AIMS helps make proactive data-driven decisions, increasing the chances of closing deals.
In CRM, effectiveness depends on the skill level of managers. AIMS reduces the impact of human factors, preventing errors, lead loss, and quality decline due to fatigue or stress.
AIMS does not replace CRM, it complements it.
HOW LONG DOES IT TAKE TO IMPLEMENT THE SERVICE?
Usually, the connection takes about a few hours. We are always ready to provide consultation and assist with the setup.
If your telephony integration is non-standard or you use a specialized CRM system, we are prepared to develop a customized solution for connecting to AIMS.
My CRM transcribes conversations into text. Why do I need the service?
CRMs record text without distinguishing roles (or speakers). They provide analytics without detailed forecasting and, even less, training.
Our service transcribes text by speaker, then analyzes each dialogue, generates reports, and creates training programs for employees. AIMS can independently communicate with leads, identify relevant customer cohorts, and create targeted marketing offers for them. Our system is an AI employee, not just a customer relationship management tool.
DO YOU USE PUBLICLY AVAILABLE LLM MODELS? WHAT AM I PAYING FOR THEN?
Our solutions are not just simple LLM models taken from open sources. Thanks to our analytical search core technology and Custom On-Premise deployment, we create products that:
1. Allow data to be stored on local servers without transferring it to third-party services.
2. Reduce the likelihood of hallucinations — AI responses that may seem plausible at first glance but are meaningless in content.
3.Maintain 98% understanding of text semantics and 100% understanding of the user dialogue context. They can evaluate and flexibly adapt to the depth of the conversation.
